Refund Policy

At The Little Celebrant, we understand that circumstances can change, and we strive to provide a fair and transparent refund policy to ensure your peace of mind. Please review our policy below:

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Booking Deposit

• Deposit Requirement: Once a booking has been made, a 50% deposit of the total fee is payable to secure your date. This deposit is non-refundable.

 

Final Payment

• Payment Timing: The balance of the booking cost is payable no later than 30 days prior to the event date or at a time agreed upon by both the Celebrant and the Client.

• Payment Non-Compliance: If the balance of the booking cost is not received 30 days before the event date, or at a time agreed upon by both the Celebrant and the Client, the booking may be canceled.

 

Cancellation by Client

• More than 60 Days Before the Event: If you cancel more than 60 days before the scheduled event date, you will receive a full refund of any payments made, minus the non-refundable booking fee and deposit.

• 30 to 60 Days Before the Event: If you cancel between 30 and 60 days before the event, you will receive a 50% refund of any payments made, minus the non-refundable booking fee and deposit.

• Less than 30 Days Before the Event: If you cancel less than 30 days before the event, no refund will be provided due to the likelihood of having turned away other potential bookings.

 

Cancellation by The Little Celebrant

• In the unlikely event that The Little Celebrant must cancel the service due to unforeseen circumstances, a full refund of all payments made will be provided. Additionally, we will make every effort to assist you in finding an alternative celebrant to ensure your special day proceeds as planned.

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Rescheduling

• If you need to reschedule your event, we will do our best to accommodate your new date. Please provide as much notice as possible. No additional fee will be charged for the first rescheduling. Subsequent rescheduling may incur an additional fee.

 

Force Majeure

• In the event of a force majeure situation (e.g., natural disaster, pandemic, government restrictions) that makes it impossible or unsafe to proceed with the event as planned, we will work with you to reschedule the event or provide a refund based on the specific circumstances.

 

How to Request a Refund

• To request a refund, please contact us in writing at hello@thelittlecelebrant.com.au with your name, event date, and reason for cancellation. Refunds (where approved) will be processed within 14 business days of receiving your request.

 

Contact Us

• If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hello@thelittlecelebrant.com.au.

• We appreciate your understanding and look forward to being a part of your memorable day.